Freshdesk — Features, Pricing & Alternatives
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.
Tool Profile
Frequently Asked Questions
What is Freshdesk?
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.
Is Freshdesk free?
Yes, Freshdesk offers a free tier.
What category does Freshdesk belong to?
Freshdesk is a Help Desk tool in the Customer Support category.
What are the key features of Freshdesk?
Key features include: Ticketing, Automations, Knowledge Base, Multi-channel.
Who is Freshdesk best for?
Freshdesk is best for growing support teams.
What are alternatives to Freshdesk?
Popular alternatives in the Customer Support category include Zendesk, Intercom, Help Scout, Crisp.