Freshdesk vs Help Scout — Which Is Right for You?
Side-by-side comparison
Choosing between Freshdesk and Help Scout depends on your specific needs and priorities. Overall, Help Scout leads in 1 out of 1 comparable metrics, while Freshdesk has the edge in 0.
When it comes to subcategory, Freshdesk offers Help Desk compared to Help Scout's Shared Inbox. When it comes to pricing, Freshdesk offers Freemium compared to Help Scout's Paid. When it comes to free tier, Freshdesk offers true compared to Help Scout's false.
Below is a detailed side-by-side breakdown to help you make an informed decision between these two tools.
| Freshdesk | Attribute | Help Scout |
|---|---|---|
| Customer Support | Category | Customer Support |
| Help Desk | Subcategory | Shared Inbox |
| Freemium | Pricing | Paid |
| ✓ | Free Tier | ✗ |
| 2,010 | Founded | 2,011 |
| San Mateo, CA | Headquarters | Boston, MA |
| Growing support teams | Best For | Small teams wanting personal support |
Freshdesk
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. The company provides cloud-based tools for customer relationship management (CRM), IT service...
Help Scout
Help Scout is a shared inbox tool in the customer support space. Best for small teams wanting personal support.
Comparison Details
| Metric | Freshdesk | Help Scout |
|---|---|---|
| Category | Customer Support | Customer Support |
| Subcategory | Help Desk | Shared Inbox |
| Pricing Model | Freemium | Paid |
| Free Tier | Yes | No |
| Founded | 2010 | 2011 |
| Headquarters | San Mateo, CA | Boston, MA |
| Key Features | Ticketing, Automations, Knowledge Base, Multi-channel | Shared Inbox, Knowledge Base, Beacon, Reporting |
| Best For | Growing support teams | Small teams wanting personal support |
Frequently Asked Questions
Which is better, Freshdesk or Help Scout?
Freshdesk is best for growing support teams, while Help Scout is best for small teams wanting personal support. The right choice depends on your needs.
Is Freshdesk cheaper than Help Scout?
Freshdesk uses a Freemium model with a free tier, while Help Scout uses a Paid model.
Can I use Freshdesk and Help Scout together?
Many teams combine Freshdesk (Help Desk) with Help Scout (Shared Inbox) for different aspects of their workflow.
What are the main differences between Freshdesk and Help Scout?
Freshdesk focuses on Ticketing, Automations, Knowledge Base, while Help Scout excels at Shared Inbox, Knowledge Base, Beacon.