Zendesk vs Help Scout — Which Is Right for You?
Side-by-side comparison
Choosing between Zendesk and Help Scout depends on your specific needs and priorities. Overall, Help Scout leads in 1 out of 1 comparable metrics, while Zendesk has the edge in 0.
When it comes to subcategory, Zendesk offers Help Desk compared to Help Scout's Shared Inbox. When it comes to founded, Zendesk offers 2,007 compared to Help Scout's 2,011.
Below is a detailed side-by-side breakdown to help you make an informed decision between these two tools.
| Zendesk | Attribute | Help Scout |
|---|---|---|
| Customer Support | Category | Customer Support |
| Help Desk | Subcategory | Shared Inbox |
| Paid | Pricing | Paid |
| ✗ | Free Tier | ✗ |
| 2,007 | Founded | 2,011 |
| San Francisco, CA | Headquarters | Boston, MA |
| Enterprise customer support | Best For | Small teams wanting personal support |
Zendesk
Zendesk, Inc. is an American company that provides software-as-a-service (SaaS) products related to customer support, sales, and other customer communications. The company was founded in Copenhagen,...
Help Scout
Help Scout is a shared inbox tool in the customer support space. Best for small teams wanting personal support.
Comparison Details
| Metric | Zendesk | Help Scout |
|---|---|---|
| Category | Customer Support | Customer Support |
| Subcategory | Help Desk | Shared Inbox |
| Pricing Model | Paid | Paid |
| Free Tier | No | No |
| Founded | 2007 | 2011 |
| Headquarters | San Francisco, CA | Boston, MA |
| Key Features | Ticketing, Live Chat, Knowledge Base, AI Bot | Shared Inbox, Knowledge Base, Beacon, Reporting |
| Best For | Enterprise customer support | Small teams wanting personal support |
Frequently Asked Questions
Which is better, Zendesk or Help Scout?
Zendesk is best for enterprise customer support, while Help Scout is best for small teams wanting personal support. The right choice depends on your needs.
Is Zendesk cheaper than Help Scout?
Zendesk uses a Paid model, while Help Scout uses a Paid model.
Can I use Zendesk and Help Scout together?
Many teams combine Zendesk (Help Desk) with Help Scout (Shared Inbox) for different aspects of their workflow.
What are the main differences between Zendesk and Help Scout?
Zendesk focuses on Ticketing, Live Chat, Knowledge Base, while Help Scout excels at Shared Inbox, Knowledge Base, Beacon.