Zendesk vs Help Scout — Which Is Right for You?
Side-by-side comparison
| Zendesk | Attribute | Help Scout |
|---|---|---|
| Customer Support | Category | Customer Support |
| Help Desk | Subcategory | Shared Inbox |
| Paid | Pricing | Paid |
| ✗ | Free Tier | ✗ |
| 2,007 | Founded | 2,011 |
| San Francisco, CA | Headquarters | Boston, MA |
| Enterprise customer support | Best For | Small teams wanting personal support |
Category
Zendesk
Customer Support
Help Scout
Customer Support
Subcategory
Zendesk
Help Desk
Help Scout
Shared Inbox
Pricing
Zendesk
Paid
Help Scout
Paid
Free Tier
Zendesk
✗
Help Scout
✗
Founded
Zendesk
2,007
Help Scout
2,011
Headquarters
Zendesk
San Francisco, CA
Help Scout
Boston, MA
Best For
Zendesk
Enterprise customer support
Help Scout
Small teams wanting personal support
Zendesk
Zendesk, Inc. is an American company that provides software-as-a-service (SaaS) products related to customer support, sales, and other customer commun…
Help Scout
Help Scout is a shared inbox tool in the customer support space. Best for small teams wanting personal support.
Comparison Details
| Metric | Zendesk | Help Scout |
|---|---|---|
| Category | Customer Support | Customer Support |
| Subcategory | Help Desk | Shared Inbox |
| Pricing Model | Paid | Paid |
| Free Tier | No | No |
| Founded | 2007 | 2011 |
| Headquarters | San Francisco, CA | Boston, MA |
| Key Features | Ticketing, Live Chat, Knowledge Base, AI Bot | Shared Inbox, Knowledge Base, Beacon, Reporting |
| Best For | Enterprise customer support | Small teams wanting personal support |
Frequently Asked Questions
Which is better, Zendesk or Help Scout?
Zendesk is best for enterprise customer support, while Help Scout is best for small teams wanting personal support. The right choice depends on your needs.
Is Zendesk cheaper than Help Scout?
Zendesk uses a Paid model, while Help Scout uses a Paid model.
Can I use Zendesk and Help Scout together?
Many teams combine Zendesk (Help Desk) with Help Scout (Shared Inbox) for different aspects of their workflow.
What are the main differences between Zendesk and Help Scout?
Zendesk focuses on Ticketing, Live Chat, Knowledge Base, while Help Scout excels at Shared Inbox, Knowledge Base, Beacon.