Zendesk vs Drift — Which Is Right for You?
Side-by-side comparison
Choosing between Zendesk and Drift depends on your specific needs and priorities. Overall, Drift leads in 1 out of 1 comparable metrics, while Zendesk has the edge in 0.
When it comes to subcategory, Zendesk offers Help Desk compared to Drift's Conversational Marketing. When it comes to founded, Zendesk offers 2,007 compared to Drift's 2,015.
Below is a detailed side-by-side breakdown to help you make an informed decision between these two tools.
| Zendesk | Attribute | Drift |
|---|---|---|
| Customer Support | Category | Customer Support |
| Help Desk | Subcategory | Conversational Marketing |
| Paid | Pricing | Paid |
| ✗ | Free Tier | ✗ |
| 2,007 | Founded | 2,015 |
| San Francisco, CA | Headquarters | Boston, MA |
| Enterprise customer support | Best For | B2B sales and marketing teams |
Zendesk
Zendesk, Inc. is an American company that provides software-as-a-service (SaaS) products related to customer support, sales, and other customer communications. The company was founded in Copenhagen,...
Drift
Drift is a conversational marketing tool in the customer support space. Best for b2b sales and marketing teams.
Comparison Details
| Metric | Zendesk | Drift |
|---|---|---|
| Category | Customer Support | Customer Support |
| Subcategory | Help Desk | Conversational Marketing |
| Pricing Model | Paid | Paid |
| Free Tier | No | No |
| Founded | 2007 | 2015 |
| Headquarters | San Francisco, CA | Boston, MA |
| Key Features | Ticketing, Live Chat, Knowledge Base, AI Bot | Live Chat, Chatbots, Meeting Scheduling, Revenue Acceleration |
| Best For | Enterprise customer support | B2B sales and marketing teams |
Frequently Asked Questions
Which is better, Zendesk or Drift?
Zendesk is best for enterprise customer support, while Drift is best for b2b sales and marketing teams. The right choice depends on your needs.
Is Zendesk cheaper than Drift?
Zendesk uses a Paid model, while Drift uses a Paid model.
Can I use Zendesk and Drift together?
Many teams combine Zendesk (Help Desk) with Drift (Conversational Marketing) for different aspects of their workflow.
What are the main differences between Zendesk and Drift?
Zendesk focuses on Ticketing, Live Chat, Knowledge Base, while Drift excels at Live Chat, Chatbots, Meeting Scheduling.