Salesforce vs Freshsales — Which Is Right for You?
Side-by-side comparison
Choosing between Salesforce and Freshsales depends on your specific needs and priorities. Overall, Freshsales leads in 1 out of 1 comparable metrics, while Salesforce has the edge in 0.
When it comes to subcategory, Salesforce offers Enterprise CRM compared to Freshsales's AI CRM. When it comes to pricing, Salesforce offers Paid compared to Freshsales's Freemium. When it comes to free tier, Salesforce offers false compared to Freshsales's true.
Below is a detailed side-by-side breakdown to help you make an informed decision between these two tools.
| Salesforce | Attribute | Freshsales |
|---|---|---|
| CRM | Category | CRM |
| Enterprise CRM | Subcategory | AI CRM |
| Paid | Pricing | Freemium |
| ✗ | Free Tier | ✓ |
| 1,999 | Founded | 2,010 |
| San Francisco, CA | Headquarters | San Mateo, CA |
| Large enterprises with complex sales | Best For | Growing sales teams |
Salesforce
Salesforce, Inc., is an American cloud-based software company headquartered in San Francisco, California. It provides applications focused on sales, customer service, marketing automation, e-commerce,...
Freshsales
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. The company provides cloud-based tools for customer relationship management (CRM), IT service...
Comparison Details
| Metric | Salesforce | Freshsales |
|---|---|---|
| Category | CRM | CRM |
| Subcategory | Enterprise CRM | AI CRM |
| Pricing Model | Paid | Freemium |
| Free Tier | No | Yes |
| Founded | 1999 | 2010 |
| Headquarters | San Francisco, CA | San Mateo, CA |
| Key Features | Lead Management, Opportunity Tracking, Einstein AI, AppExchange | AI Lead Scoring, Built-in Phone, Visual Pipeline, Workflows |
| Best For | Large enterprises with complex sales | Growing sales teams |
Frequently Asked Questions
Which is better, Salesforce or Freshsales?
Salesforce is best for large enterprises with complex sales, while Freshsales is best for growing sales teams. The right choice depends on your needs.
Is Salesforce cheaper than Freshsales?
Salesforce uses a Paid model, while Freshsales uses a Freemium model with a free tier.
Can I use Salesforce and Freshsales together?
Many teams combine Salesforce (Enterprise CRM) with Freshsales (AI CRM) for different aspects of their workflow.
What are the main differences between Salesforce and Freshsales?
Salesforce focuses on Lead Management, Opportunity Tracking, Einstein AI, while Freshsales excels at AI Lead Scoring, Built-in Phone, Visual Pipeline.