Intercom vs Drift — Which Is Right for You?
Side-by-side comparison
Choosing between Intercom and Drift depends on your specific needs and priorities. Overall, Drift leads in 1 out of 1 comparable metrics, while Intercom has the edge in 0.
When it comes to subcategory, Intercom offers Conversational Support compared to Drift's Conversational Marketing. When it comes to founded, Intercom offers 2,011 compared to Drift's 2,015.
Below is a detailed side-by-side breakdown to help you make an informed decision between these two tools.
| Intercom | Attribute | Drift |
|---|---|---|
| Customer Support | Category | Customer Support |
| Conversational Support | Subcategory | Conversational Marketing |
| Paid | Pricing | Paid |
| ✗ | Free Tier | ✗ |
| 2,011 | Founded | 2,015 |
| San Francisco, CA | Headquarters | Boston, MA |
| SaaS companies with active users | Best For | B2B sales and marketing teams |
Intercom
Intercom, Inc. is a software company that provides an AI-driven customer service and messaging platform. It is headquartered in San Francisco with offices in Chicago, Dublin, Sydney and London.
Drift
Drift is a conversational marketing tool in the customer support space. Best for b2b sales and marketing teams.
Comparison Details
| Metric | Intercom | Drift |
|---|---|---|
| Category | Customer Support | Customer Support |
| Subcategory | Conversational Support | Conversational Marketing |
| Pricing Model | Paid | Paid |
| Free Tier | No | No |
| Founded | 2011 | 2015 |
| Headquarters | San Francisco, CA | Boston, MA |
| Key Features | Live Chat, Bots, Product Tours, Help Center | Live Chat, Chatbots, Meeting Scheduling, Revenue Acceleration |
| Best For | SaaS companies with active users | B2B sales and marketing teams |
Frequently Asked Questions
Which is better, Intercom or Drift?
Intercom is best for saas companies with active users, while Drift is best for b2b sales and marketing teams. The right choice depends on your needs.
Is Intercom cheaper than Drift?
Intercom uses a Paid model, while Drift uses a Paid model.
Can I use Intercom and Drift together?
Many teams combine Intercom (Conversational Support) with Drift (Conversational Marketing) for different aspects of their workflow.
What are the main differences between Intercom and Drift?
Intercom focuses on Live Chat, Bots, Product Tours, while Drift excels at Live Chat, Chatbots, Meeting Scheduling.