Help Scout vs Drift — Which Is Right for You?
Side-by-side comparison
Choosing between Help Scout and Drift depends on your specific needs and priorities. Overall, Drift leads in 1 out of 1 comparable metrics, while Help Scout has the edge in 0.
When it comes to subcategory, Help Scout offers Shared Inbox compared to Drift's Conversational Marketing. When it comes to founded, Help Scout offers 2,011 compared to Drift's 2,015.
Below is a detailed side-by-side breakdown to help you make an informed decision between these two tools.
| Help Scout | Attribute | Drift |
|---|---|---|
| Customer Support | Category | Customer Support |
| Shared Inbox | Subcategory | Conversational Marketing |
| Paid | Pricing | Paid |
| ✗ | Free Tier | ✗ |
| 2,011 | Founded | 2,015 |
| Boston, MA | Headquarters | Boston, MA |
| Small teams wanting personal support | Best For | B2B sales and marketing teams |
Help Scout
Help Scout is a shared inbox tool in the customer support space. Best for small teams wanting personal support.
Drift
Drift is a conversational marketing tool in the customer support space. Best for b2b sales and marketing teams.
Comparison Details
| Metric | Help Scout | Drift |
|---|---|---|
| Category | Customer Support | Customer Support |
| Subcategory | Shared Inbox | Conversational Marketing |
| Pricing Model | Paid | Paid |
| Free Tier | No | No |
| Founded | 2011 | 2015 |
| Headquarters | Boston, MA | Boston, MA |
| Key Features | Shared Inbox, Knowledge Base, Beacon, Reporting | Live Chat, Chatbots, Meeting Scheduling, Revenue Acceleration |
| Best For | Small teams wanting personal support | B2B sales and marketing teams |
Frequently Asked Questions
Which is better, Help Scout or Drift?
Help Scout is best for small teams wanting personal support, while Drift is best for b2b sales and marketing teams. The right choice depends on your needs.
Is Help Scout cheaper than Drift?
Help Scout uses a Paid model, while Drift uses a Paid model.
Can I use Help Scout and Drift together?
Many teams combine Help Scout (Shared Inbox) with Drift (Conversational Marketing) for different aspects of their workflow.
What are the main differences between Help Scout and Drift?
Help Scout focuses on Shared Inbox, Knowledge Base, Beacon, while Drift excels at Live Chat, Chatbots, Meeting Scheduling.